Shipping policy

 

FREE SHIPPING ON ALL ORDERS (lower 48 states only).

1. Where we ship

Lower 48 contiguous United States only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, any other U.S. territory, APO, FPO, or DPO addresses, or any international destination.

We do not ship to P.O. boxes. A physical residential or commercial street address is required. Orders placed to an excluded destination or a P.O. box will be canceled and refunded, or held until a valid address is supplied, at our discretion.

We reserve the right to refuse shipment to freight forwarders, parcel-consolidation addresses, mail-drop addresses, or any address flagged by our fraud screening.

2. Processing time and transit time

Your order has two separate stages. Processing time is not shipping time. Neither is guaranteed.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. An order placed on a weekend or holiday begins processing the next business day. An order placed after 2:00 PM Eastern begins processing the next business day.

Transit time depends on distance. Orders to the Southeast usually arrive at the fast end of the range; orders to the West Coast and Pacific Northwest usually arrive at the slow end. These are estimates only.

Processing may take longer than 3 business days during restocks, holiday periods, and post-live-stream order surges. Big Toy Box orders ship on our Friday drop schedule, so processing for those may extend to the following Friday depending on when the order is placed.

These ranges are estimates, not guarantees, and are not grounds for a refund, discount, or cancellation at any point. The 4-hour cancellation window in the Return and Refund Policy is the only point at which an order may be canceled, and it is not extended by a delay in processing or transit.

If we anticipate being unable to ship within 30 days of payment, we will notify you by email and offer you the choice of waiting or canceling for a full refund, as required by law.

3. Carrier selection and delivery estimates

Orders ship via USPS, UPS, or FedEx, selected at our sole discretion based on size, weight, and destination. We do not accept carrier requests.

Any delivery date, transit time, or "arriving by" estimate shown at checkout, in an email, or on a tracking page is a carrier estimate only and is never guaranteed. We do not offer guaranteed, expedited, or date-certain delivery, and we do not refund, discount, or compensate for delays of any length or for any reason, including weather, carrier backlogs, mis-sorts, mechanical failure, labor action, natural disaster, or any event outside our control. Delivery by a specific date, including any holiday, is never promised.

4. Tracking

A tracking number is emailed when a shipping label is created. A created label does not mean the package has physically left our facility. Tracking that has not updated for several days is normal during carrier surges and is not evidence of a lost package. We do not investigate tracking on your behalf before a package is 15 business days past its last scan.

5. Address accuracy is your responsibility

You are solely responsible for entering a complete, accurate, and current shipping address at checkout, including apartment, unit, or suite number.

Address corrections are accepted only within the 4-hour window described in Section 6 of the Return and Refund Policy, by email to hello@ninaboxit.com, and only if the order has not yet been packed or labeled. After that window closes, we cannot change an address for any reason. Orders shipped to an incorrect, incomplete, outdated, or undeliverable address, or refused at delivery, are not replaced and not refunded. If such a package is returned to us, any reshipment is at your cost and at our sole discretion. Packages returned to us are held for 14 days and then forfeited.

6. Title and risk of loss

Title and risk of loss transfer to you at the moment the carrier takes possession of the package. All sales are F.O.B. our fulfillment location. From that moment the shipment is legally yours.

We are not responsible for packages that are delayed, lost, stolen, misdelivered, damaged, destroyed, or marked delivered but not found. Claims for loss or damage in transit must be filed by you directly with the carrier. We will supply tracking, weight, and shipment documentation to support your claim. We do not file claims, issue refunds, send replacements, or advance credit for carrier events, and a denied carrier claim creates no obligation on us.

7. Delivered but not received

Packages the carrier scans as delivered are deemed delivered and the order is complete. We do not replace or refund them, regardless of porch theft, misdelivery to a neighbor, building mailroom loss, or non-receipt of any other kind. If package theft is a concern in your area, use a secure delivery address, a parcel locker, or carrier hold-for-pickup. We recommend requiring a signature through the carrier's own service at your expense.

8. Multiple parcels and split shipments

Larger orders may ship in separate parcels, on separate days, and via different carriers. Partial delivery is not a shortage until every tracking number associated with your order shows delivered.

9. Unclaimed and abandoned packages

Packages requiring pickup that are not collected and are returned to us as unclaimed are forfeited with no refund. Packages refused at delivery are treated the same way.

10. Damaged cartons

See Section 9 of the Return and Refund Policy for the 48-hour photo documentation process. It exists to support a carrier claim and is not a refund path.

11. Shipping promotions

Free shipping applies to standard ground service to the lower 48 only and may be modified or withdrawn at any time. Free shipping has no cash value and is not refundable in whole or in part.

Questions: hello@ninaboxit.com